Sustainable Support: More Than a Myth
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It's impossible to thrill customers AND have a team full of Customer Support agents who enjoy working, don't leave for better work, and avoid burnout. Right?
Customer support has a well-earned reputation for chewing up and spitting out support agents. You have to deal with customer vitriol, and the only reason you even take a job in support is to get your foot in the door to be able to move to a better department.
Or at least, that's what you've heard.
Folks who attend this talk will hear the simple (but not necessarily easy) system I've put in place on 3 brands (so far) that has resulted in nearly eliminating churn from those teams.
Technical support is just about the only differentiator left for your product, service or e-commerce shop to stand out. It deserves a sustainable system.